Email in DigiTerra Explorer 6.10.6.14.

[lmehuk]

Hi,

I am having trouble with the email facility. When I select the send email button I get the following error:
"Unable to start the email client: MAPI_E_LOGIN_FAILURE
9 File Reading Error"

I am using Windows 7 (64 bit) and MS Office 2010 (64 bit).

Any ideas please?

Thanks,

Leigh

[Balazs Hober]

Hi Leigh,

What is your default e-mail client now? You can check it in Windows 7 here:

Control Panel > Programs > Default Programs.

Anyway, can you send an e-mail via this e-mail client?
Related link: http://www.teamdev.com/downloads/jniwra ... IN_FAILURE

Regards,
Balazs

[lmehuk]

Hi Balazs,

My default email is MS Outlook 2010 (64-bit) and Windows Live Mail. I have tried the email option when logged in to both and I still get the same error.

Leigh

[Balazs Hober]

Hi Leight,

That is impossible to have two default e-mail clients in the same time . Could you check it again based on the following link: http://windows.microsoft.com/en-US/wind ... il-program

Balazs

[lmehuk]

Hi. Me default email program is Outlook 2010.

Thanks,

Leigh

[Krisz]

Hello,

"MAPI_E_LOGIN_FAILURE" may comes from diffrernt causes
Basicly workflow: Explorer call default e-mail software in your PC/Device - and the default mail application says this answer.
To solve this issue, you must configure your mail client:
- You are trying to access a mailbox that does not exist - or you are using invalid logon information.
(Please check your settings, or create a new profile.)
- If you using MS Exchenge Mail Server, maybe you have insufficient rights on the Exchange mailbox. (Consult the administrator.)

[lmehuk]

Hi Krisz.

I am not using MS Exchange. I simply use Outlook as my default email program. I have attached a jpg of the default email settings.

I have also attached a jpg of the error I get when I use email within DTE.

I cannot see what I am doing wrong and believe Dave Shandley has the same error.

Thanks,

Leigh

[Balazs Hober]

Hi Leigh,

Could you try Thunderbird as a default e-mail client on your laptop?
Download link: http://download.mozilla.org/?product=th ... lang=en-GB

We've tested the software with this client and not experienced any issue with it.

[lmehuk]

Hi,

Thanks for the link. That works perfectly. do you have plans to make it work with Outlook?

Leigh

[Balazs Hober]

Hi Leigh,

Thank you for your feedback. I am really happy to hear, that it works with Thunderbird. BTW Thunderbird is far better thank Outlook 2010, have a look at some topics here: http://www.google.com/#sclient=psy&hl=e ... 1806fef4aa

We will review this issue as soon as we can try out DigiTerra Explorer with the latest Microsoft Outlook. Now the main problem is that we don't have Outlook 2010 only 2007; this problem is maybe related to some new features of Outlook 2010. The software works well with the previous Outlook

BR,
Balazs